Customer Service

You can contact us by sending an email to the following address: [email protected].

We are available to the public from Monday to Friday from 9.30 to 19.30.

As a consumer, we have complaint forms which you can request from our registered address or download from http://www.consum.cat/doc/doc_62342195_2.pdf

Shopping, prices and payment

Products available for sale in the TERESA HELBIG online store are described and presented as accurately as possible (specifications, illustrations, sizes, composition, etc.). Customers are urged to read the descriptions of all products for information about their properties and specificities. Customers select and purchase products entirely at their own risk.

The customer must add the products desired to the shopping basket by clicking on the “Add to shopping basket” button. Items can be deleted from the basket at any time by clicking on the “EDIT” icon in the basket view.

After confirming the shopping basket, click on “COMPLETE PURCHASE” and then fill in the customer’s delivery information. TERESA HELBIG waives all liability for inaccurate/incorrect information entered by customers.

To finalise the order, the customer must:

• Confirm the delivery and billing address.
• Read and accept the terms and conditions of the TERESA HELBIG Privacy Policy by clicking the “I have read and accept the TERESA HELBIG Privacy Policy” box before paying for the order.
• Customers must give express consent to use of their personal data regarding orders from the TERESA HELBIG Boutique to receive promotions for other TERESA HELBIG branded products and other messages about services or events that may be of interest to you by checking the “I agree that my data of a personal nature will be added to the database of TERESA HELBIG ALTELIER S.L with Tax Code (CIF) B-64805450 to send me TERESA HELBIG brand product promotions and other messages about TERESA HELBIG branded services and events that may be of interest to me” box before paying for the order.
• Pay for the order by clicking on the “Pay” button and using the secure payment system.

All products are subject to availability and all product orders must be expressly accepted by TERESA HELBIG and only become binding when TERESA HELBIG sends the buyer confirmation by means of an “Order Confirmation” email. If the order is rejected and the customer’s card or account has been debited, TERESA HELBIG will refund the entire amount.

TERESA HELBIG reserves the right to withdraw products from this website at any time, and to delete or change any material or content thereof. Likewise, TERESA HELBIG reserves the right to cancel the order even when it has been confirmed, reimbursing the total amount paid to the buyer, TERESA HELBIG being entirely responsible for cancelling the order.

The customer formally agrees to the use of the email address provided to TERESA HELBIG to confirm/cancel the content of your order. Only products listed in the Order Confirmation sent by email will be included in the order.

Product prices are stated in euros (€) and are stipulated when making the order in the TERESA HELBIG online store. In case of an error in the price of the order, TERESA HELBIG will notify the buyer as soon as possible, offering the option to confirm or cancel the order.

Prices of orders placed within the European Union include VAT and all other applicable taxes, but exclude delivery charges, which are added to the total price at current rates. Orders placed outside the European Union are not subject to community VAT. Taxes and duties payable in the destination country are the responsibility of the buyer.

Delivery charges are added to the total cost of the order and the estimated delivery charges are as follows:

• Deliveries to mainland Spain and Portugal cost €10 and the estimated delivery time is 1-2 days (orders for more than €300 are delivered free)
• Deliveries to the Balearic Islands cost €15 and the estimated delivery time is 2-3 days (orders for more than €300 are delivered free)
• Deliveries to European Union member states cost €35 and the estimated delivery time is 3-4 days.
• Deliveries to other countries cost €60 and the estimated delivery time is 4-5 days.

TERESA HELBIG accepts payment by Visa, Mastercard and American Express. Payment information is entered in a secure page and transmitted by SSL.

After paying, orders can be changed or cancelled by sending an email to [email protected], containing all the order information and requesting the change or cancellation. However, customers may also exercise their right to withdraw from the contract in compliance with the conditions described in the Returns Policy section.

TERESA HELBIG reserves the right to withhold the order in case of a dispute with the customer until this is resolved.

In such cases, the customer will be informed by email that the order has been cancelled and any amounts paid before cancellation of the order will be reimbursed by TERESA HELBIG

Cookies Policy

Our site uses cookies (small text files that we send to your computer or the device used for access), which will may access when you visit our website in the future. There are four different types of cookies:

FUNCTIONALITY COOKIES: These cookies enable users to browse the website and use our functions, such as, for example, shopping carts and wish lists.

ANALYTICAL COOKIES: we use these cookies to measure and analyse how our customers use the website. This enables us to make ongoing improvements to our website and to improve the shopping experience.

CUSTOMER PREFERENCE COOKIES: when you browse or shop online, the website remembers the preferences that you select (for example, your username, language and location). This makes your browsing experience simpler, easier and more personal.

TARGET OR ADVERTISING COOKIES: these cookies are used to display advertisements that are relevant to you. They also restrict the number of times you see an advertisement and help us to measure the efficiency of our advertising campaigns.

By using our website, you agree to us installing this type of cookies on your device and allow us to access them when you visit the site again in the future.

If you wish to delete cookies from your computer, see your Internet browser setting options where you will find instructions on how to locate the file or directory where cookies are stored.

You will find information about deleting and controlling cookies at www.AboutCookies.org.. Please note that if you delete our cookies or deactivate future cookies, you may not be able to access certain areas or functions of our website.

Privacy Policy

By means of this Privacy Policy, TERESA HELBIG ATELIER S.L. (herein TERESA HELBIG), with tax code B64805450, and with registered address in Barcelona, calle Mallorca 184 Bajos, hereby informs users of its Personal Data Protection Policy, which enables users to freely and voluntarily decide whether to provide TERESA HELBIG, the processing supervisor, with any personal data that it may require or which it may obtain from users using this WEBSITE.

Personal data provided in forms, promotions, newsletters, suggestion boxes, etc., is included in a database containing data of a personal nature owned by TERESA HELBIG, which guarantees strict compliance with the law on Protection of Data of a Personal Nature, and therefore, users are informed and consent to the inclusion of their data in the database, registered in the RGPD, and the automated processing of these data, to manage the relationship or register, or for advertising purposes and/or to send messages from TERESA HELBIG, to which your voluntarily grant your consent and provide your personal data.

TERESA HELBIG hereby notifies users that the fields in the registration form are voluntary, however, failure to complete all of them will make it impossible to provide the service requested.

Users are liable for the truthfulness of the data provided, and TERESA HELBIG waives all liability for this.

Users agree that they may revoke their permission to process their data at any time, without retroactive effect.

The TERESA HELBIG privacy policy guarantees the exercise of your right to access, rectify, cancel or challenge under the terms established in the applicable law to the Party responsible for the File, at the following address: TERESA HELBIG ATELIER S.L., Mallorca 184 Bajos, 08036 Barcelona

General Conditions

The following terms and conditions govern access and use of the website, which is owned by TERESA HELBIG SL (herein TERESA HELBIG), whose registered address is in calle Mallorca 184 Bajos, 08036 de Barcelona with CIF B64805450 Tel: +34-934515544 and contact email [email protected].

Buyers of any product through the Official TERESA HELBIG Online Store are subject to the following Sales Terms. Orders may be placed by physical persons and companies to purchase TERESA HELBIG products not intended for resale. Resale or distribution of TERESA HELBIG goods purchased through the website www.teresahelbig.com is strictly prohibited. TERESA HELBIG reserves the right to update these Sales Terms at any time. Buyers may consult the latest version of the Sales Terms at any time by clicking on the link entitled “Sales Terms”. To place orders through the TERESA HELBIG Online Store, Buyers are required to accept the applicable Sales Terms when placing the order.

1. PURPOSE AND SCOPE OF APPLICATION

These General Terms (“General Terms”) govern access, browsing and use of this website.

2. INTELLECTUAL PROPERTY RIGHTS

2.1 TERESA HELBIG reserves all intellectual property rights over the website and is also the owner or licence holder of intellectual and image rights over its contents.

2.2. Under no circumstances will access and browsing by the User be deemed to constitute a waiver, transfer, licence or total or partial granting of any rights by TERESA HELBIG.

2.3. It is also prohibited to change, copy, reuse, exploit, reproduce, publicly communicate, make second or subsequent publications, upload files, send by mail, transmit, use, process or distribute in any way all or any of the contents included in the Website.

3. LIABILITIES AND GUARANTEES

TERESA HELBIG accepts no liability for contents that link to third-party websites (social networks).

Users, entities or websites wishing to establish a link with the website must request permission to do so.

4. JURISDICTION

Relationships between TERESA HELBIG and the User regarding this LEGAL NOTICE are governed by the provisions of the applicable law and jurisdiction.