Delivery

Orders will not be delivered to PO boxes, hotels or other temporary addresses. Product delivery dates are approximate, and TERESA HELBIG accepts no liability for failure to deliver by the above mentioned dates for any reason.

TERESA HELBIG will notify the customer by email when the carrier takes possession of the package. Likewise, the selected carrier will send an email to the customer with a tracking number and the estimated delivery date. If it is impossible to deliver the order because the customer is not at the delivery location, the carrier will contact the customer by text message or by email to arrange a new delivery date. If possible, the carrier will leave a delivery note at the customer’s address.

Returns

TERESA HELBIG offers customers the option to return goods, for no reason, for fifteen (15) calendar days starting with receipt of the order stated on the carrier’s receipt signed by the customer.

The buyer’s right to withdraw applies solely to products which are returned in the same condition that they were received, including all packaging, labelling, seals, security marks, instructions and documents. Each product must be returned new and in the original packaging. TERESA HELBIG will not reimburse customers for products with broken seals and that have been used and damaged, which will be returned to the buyer.

To exercise your right to withdraw, you must notify us of your decision to return the goods within the stipulated 15 days from the delivery date by sending an email to [email protected], stating which articles and quantities you wish to return, your name, postal address, order number, telephone number and email. TERESA HELBIG will reply with an email acknowledging receipt of your decision to return the goods within the deadline stated to be able to arrange the return.

In any case, you must return the products within fifteen (15) calendar days from the date of receipt of the product or products ordered.

Once TERESA HELBIG has checked that this is within the deadline for returning the order, you will have two options:

• For returns from Spain and Portugal, TERESA HELBIG will forward the customer’s information to the carrier which will collect the package from the address provided when placing the original order and to which it was delivered, at no additional cost to the customer.
• For returns from European Union member states and the rest of the world, TERESA HELBIG will send an email to the address provided by the customer attaching a pre-paid UPS label for the customer to affix to the package for return, which must be given UPS.

TERESA HELBIG also reserves the right to reject the goods returned or refuse to exchange any goods returned by the customer that do not correspond to the order or which originate from a source other than the TERESA HELBIG online store.

TERESA HELBIG will not reimburse customers for delivery costs incurred when returning products by methods other than those facilitated by TERESA HELBIG.

Having complied with all the above requirements, TERESA HELBIG will reimburse all amounts paid for the products returned minus delivery/return costs to the customer’s credit card or the bank account used to make the original payment. The reimbursements will be made within fifteen (15) calendar days of the date on which TERESA HELBIG receives the returned products and has checked that they are in a suitable condition.